If for any reason your are not completely satisfied with your purchase you may return it to Kari Ceramics within 7 days of receipt of goods*.
Please contact us by mail (see Contact) or telephone +31(6)4172 0214 for more details if this is the case. We will then issue according to your preference either a full refund or make a replacement for you.
Refunds will be paid within 14 days of receipt of the returned goods. Exchange items will be delivered as quickly as possible and you will be notified about the expected delivery-time.
* Shipping costs for returned goods is the responsibility of the customer.
NB! The 7-day return-policy is not valid for products which are custom made according to specific requirements from customer.
(Kari Ceramics keep the rights to reject returned goods or to only partially refund the already paid amount if there is reason to believe that the product has been in use or that it has been damaged in the return-sending due to clear faulty packaging from the customer’s side.)
INSTRUCTIONS FOR RETURNS:
Call or send an email to: firstname.lastname@example.org with your order number, and if you like, informing about the reason you are returning the items.
Pack and seal your return securely in the original package, with a copy of invoice enclosed and send to address below to the postal address below.
When you ship a return, the parcel is your responsibility until it reaches us. If the item(s) is lost or damaged during shipping, Kari Ceramics is not responsible for the lost or damaged item(s).
You will receive a confirmation email when the parcel has been received and we will then issue according to your preference either a refund or make a replacement.
Return postal address: Kari Ceramics, Holendrechtstraat 45-2, 1078TR Amsterdam, NL